English /Kiswahili

Terms of Service & Privacy Policy Statement / Masharti ya Huduma na Taarifa ya Sera ya Faragha

1. Terms of ServiceMasharti ya Huduma

Please read these Terms of Service carefully before using the https://new.braveshop.com.

Tafadhali soma Masharti haya ya Huduma kwa uangalifu kabla ya kutumia https://new.braveshop.com.

1. The acronym and terms in this service have the following meaning:

1. Vifupisho na maneno katika huduma hii yana maana ifuatayo:

2.NNS is a virtual consultancy platform whose aim is to help people from all walks of life to let go the old ways of yesterday in order to find the new opportunities presented by this global Covid-19 crisis today.

2.1. To consult NNS, a client requires access to a smartphone, laptop or cyber café connected to the internet.

2.2. To get started, a client either sends an sms with the word “New” to +254 796 096 412 or logs on directly to https://new.braveshop.com.

2.3. NNS identifies a client with a File Number which is provided to the client from the beginning of their consultation.

2.4. A File Number is mandatory and it’s not transferable. It’s a set of 7-digit alphanumeric character (e.g 1001A11).

2.5. A client can possess as many File Numbers as they wish as long as they’re generated from NNS.

2.6. Only one File Number is valid per consultation session.

2.7. A previous File Number from a client, can be used for all new consultation sessions by the same client.

2. NNS ni jukwaa la ushauri linalowezekana ambalo lengo lake ni kusaidia watu kutoka kila hali kuacha njia za zamani za jana ili kupata fursa mpya zilizowasilishwa na shida hii ya kimataifa ya Covid-19 leo.

2.1. Ili kushauriana na NNS, mteja anahitaji ufikiaji wa smartphone, laptop au kahawa ya mtandao iliyounganishwa kwenye mtandao.

2.2. Ili kuanza, mteja anaweza kutuma sms na neno "Mpya" kwenda +254 796 096 412 au kuingia moja kwa moja kwa https://new.braveshop.com.

2.3. NNS inamtambulisha mteja na Nambari ya Faili ambayo hutolewa kwa mteja tangu mwanzo wa mashauriano yao.

2.4. Nambari ya Faili ni ya lazima na haiwezi kuhamishwa. Ni seti ya herufi za nambari 7 za nambari (kwa mfano 1001A11).

2.5. Mteja anaweza kuwa na Nambari nyingi za Faili kama atakavyo mradi tu zimetengenezwa kutoka kwa NNS.

2.6. Nambari moja tu ya Faili ni halali kwa kila kikao cha kushauriana.

2.7. Nambari ya faili iliyopita kutoka kwa mteja, inaweza kutumika kwa vikao vyote vipya vya mashauriano na mteja huyo huyo.

3. A client is required to purchase a one-time consultation token.

3.1. The token is purchased once and it’s valid for only one consultation session. It is sanctioned by the choice of one of the following packages:

3.2. Once purchased, the token is not refundable.

3.3. The token doesn’t cover any extra cost to be incurred by the client as a result of implementing the opportunity-shift/s.

3.4. The token is strictly purchased through Lipa Na M-PESA TILL No 918477 (Recipient: Mavuno Business System, the NNS’ custodian)

3.5. The M-pesa code received after payment (e.g OHL4TOVIVQ) is automatically the token number the client is required to enter in the appropriate field in their consultation form.

3.6. A false token number will automatically hinder the consultation session from taking off.

3. Mteja anahitajika kununua ishara ya ushauri wa wakati mmoja.

3.1. Ishara inunuliwa mara moja na ni halali kwa kikao kimoja tu cha mashauriano. Imeidhinishwa na uchaguzi wa moja ya vifurushi vifuatavyo:

3.2. Mara baada ya kununuliwa, ishara hairejeshwi.

3.3. Ishara haifunizi gharama yoyote ya ziada itakayopatikana na mteja kama matokeo ya kutekeleza mabadiliko-fursa / s.

3.4. Ishara hiyo imenunuliwa kabisa kupitia Lipa Na M-PESA MPAKA Na 918477 (Mpokeaji: Mfumo wa Biashara wa Mavuno, mlezi wa NNS)

3.5. Nambari ya M-pesa iliyopokelewa baada ya malipo (kwa mfano OHL4TOVIVQ) ni nambari moja kwa moja ambayo mteja anahitajika kuingia katika uwanja unaofaa katika fomu yake ya ushauri.

3.6. Nambari ya ishara ya uwongo itazuia kiatomati kikao cha mashauriano kutoka.

4. The client's privacy is protected.

4.1. All the information provided in the consultation form by the client, can never be disclosed to any third party (See privacy policy below).

4. Siri ya mteja inalindwa.

4.1. Habari yote iliyotolewa katika fomu ya mashauriano na mteja, haiwezi kutolewa kwa mtu yeyote wa tatu (Tazama sera ya faragha hapa chini).

5. After submitting their consultation form, the client must allow 72 hours (3 days) for deliberation on their request. Sundays and public holidays are excluded.

5.1. An InfoSMS will be sent to the client confirming the date they’ll be contacted by the consultant.

5.2. When the 72 hours elapsed, the consultant will make his/her first contact to the client. This is normally to book an appointment for their interaction.

5.3. The consultant will strictly be using the following phone number to interact with the client:  +254 746 972 056.

5.4. The consultant will strictly be interacting with the client during the working days and hours, as follows: Monday to Friday, from 9am to 4pm; Saturday, from 9am to 1pm. No interaction will be done on Sundays nor on public holidays.

5.5. The interaction between the consultant and the client will be done through either email or phone call or video call, depending on the client’s choice indicated in the consultation form.

5.6. Interaction through email, will be done from the following email address: consultant@thenewnormalshift.com.

5.7. In case of a video call, the consultant will discuss with the client about all the necessary requirements prior to the call, see point 5.2.

5.8. The interaction between the client and the consultant will be done in English and/or Swahili.

5. Baada ya kuwasilisha fomu yao ya mashauriano, mteja lazima aruhusu masaa 72 (siku 3) kwa mazungumzo juu ya ombi lao. Jumapili na sikukuu za umma zimetengwa.

5.1. InfoSMS itatumwa kwa mteja kuthibitisha tarehe ambayo watawasiliana na mshauri.

5.2. Wakati masaa 72 yalipita, mshauri atafanya mawasiliano yake ya kwanza na mteja. Kawaida hii ni kuweka miadi kwa mwingiliano wao.

5.3. Mshauri atatumia nambari ifuatayo ya simu kuwasiliana na mteja: +254 746 972 056.

5.4. Mshauri atazungumza na mteja wakati wa siku na masaa ya kazi, kama ifuatavyo: Jumatatu hadi Ijumaa, kutoka 9 asubuhi hadi 4 jioni; Jumamosi, kutoka 9 asubuhi hadi 1 jioni. Hakuna mwingiliano utakaofanyika Jumapili wala kwenye sikukuu za umma.

5.5. Uingiliano kati ya mshauri na mteja utafanywa kupitia barua pepe au simu au simu ya video, kulingana na chaguo la mteja iliyoonyeshwa katika fomu ya mashauriano.

5.6. Mwingiliano kupitia barua pepe, utafanywa kutoka kwa anwani ifuatayo ya barua pepe: consultant@thenewnormalshift.com.

5.7. Ikiwa kuna simu ya video, mshauri atajadili na mteja juu ya mahitaji yote muhimu kabla ya simu, angalia nambari 5.2.

5.8. Uingiliano kati ya mteja na mshauri utafanyika kwa Kiingereza na / au Kiswahili.

6. NNS shall not be liable to any failure suffered by the client to achieve the desired result. It is the responsibility of the client to be pro-active and to put the necessary efforts towards the implementation of the opportunity-shift/s for their own success. For queries or complain, the client should contact customer care on +254 796 096 412.

6. NNS haitawajibika kwa kutofaulu kwa mteja kufikia matokeo yanayotarajiwa. Ni jukumu la mteja kuwa mwenye bidii na kuweka juhudi muhimu kuelekea utekelezaji wa mabadiliko ya fursa kwa mafanikio yao wenyewe. Kwa maswali au kulalamika, mteja anapaswa kuwasiliana na huduma kwa wateja kwa +254 796 096 412.

7.In the event of a conflict between the provisions contained in these Terms of Service and the client, these Terms of Service shall prevail.

7. Ikitokea mgongano kati ya vifungu vilivyomo katika Masharti haya ya Huduma na mteja, Sheria na Masharti haya yatashinda.

 

2. Privacy Policy Statement Taarifa ya sera ya faragha

NNS is committed to protecting your privacy. Your personal information provided in the consultation form, will be used strictly by NNS for the purpose of guiding the team of experts working on your request to come up with a relevant idea/method for your situation. This Privacy Policy applies to our virtual platform https://new.braveshop.com, and its associated pages alongside our consultation form. By accessing or using our service, you signify that you have read and agreed to our collection and use of your personal information as explained in this Privacy Policy.

NNS imejitolea kulinda faragha yako. Maelezo yako ya kibinafsi yaliyotolewa katika fomu ya mashauriano, yatatumiwa madhubuti na NNS kwa kusudi la kuongoza timu ya wataalam wanaoshughulikia ombi lako kuja na wazo / njia inayofaa kwa hali yako. Sera hii ya Faragha inatumika kwa jukwaa letu dhahiri https://new.braveshop.com, na kurasa zake zinazohusiana kando ya fomu yetu ya ushauri. Kwa kupata au kutumia huduma yetu, unaashiria kuwa umesoma na kukubali ukusanyaji wetu na matumizi ya habari yako ya kibinafsi kama ilivyoelezewa katika Sera hii ya Faragha.

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